Service bookings for garages and dealers
Most automotive calls are scheduling: a service slot, a tyre change, a question about an open work order. The agent checks the workshop calendar and books it; anything involving a quote or a warranty decision goes to a person.
Example call
A customer calls to book a service. The agent asks for the registration and issue, checks the workshop calendar, books the earliest slot and confirms by text — the same booking a service desk would take.
Work order status
If connected to your workshop system, the agent can read back a job's status (received, in progress, ready) without guessing at cost or timeline it cannot confirm.
What always goes to a person
Price quotes, warranty judgement calls and complaints about completed work are handed to staff with the call context attached.
Next step
A single-location pilot bound to one calendar and one status feed, tested against a week of real call patterns first.