AI reception for clinics — administrative only
The target route is limited to opening hours, general practice information and appointment logistics. Medical questions, triage and urgency judgements go straight to a person. No clinical decision is made or implied by the agent.
Example call
A patient calls to move an appointment. The agent confirms identity details already on file, checks the practitioner's calendar, offers the next two open slots, and sends a text confirmation — the same task a receptionist does between other calls.
What it will not do
No symptom assessment, no medication advice, no triage priority, no interpretation of test results. Any call that drifts toward these topics is flagged and handed to staff with the transcript attached.
Data handling
Health information is special-category data under the GDPR. Before any clinic pilot starts, retention period, redaction rules and access roles are agreed in writing and reviewed with your data protection contact.
Next step
A administrative-only pilot for one practitioner's calendar, tested against your actual call patterns before it touches a live line.