Viewings and enquiry intake for estate agents
Property calls are mostly the same handful of questions — is it still available, can I view it, what's the asking price. The agent answers from your current listings and books viewings; offers and negotiation stay with your agents.
Example call
A caller asks about a listed property. The agent confirms it is still on the market, offers available viewing slots, books one, and texts the address and time.
Kept current
Listing status (available, under offer, sold) is read from a source your team updates — the agent does not guess or carry stale information past what that source says.
What always goes to a person
Offers, price negotiation, and questions about specific contract terms are routed to the responsible agent, with the caller's details already recorded.
Next step
Connect one listing feed and one calendar for a single-office pilot before it covers a full portfolio.