Reservations and guest questions for hotels and restaurants
Hospitality lines get repeated, predictable questions — opening hours, table availability, room rates for a given date. The agent answers from your current availability and books what it can confirm; the rest goes to the front desk.
Example call
A caller asks for a table for four on Saturday. The agent checks the reservation system, confirms the slot, and takes a name and phone number for the booking.
Rate and policy questions
Prices, cancellation policy and special requests are answered only from information your team has approved — nothing is invented to fill a gap.
What always goes to a person
Group bookings above a size you set, complaints, and any request outside standard policy are routed to staff during opening hours.
Next step
A reservations-only pilot for one location, reviewed against a typical week before it runs unattended.